1. My order status is "unfulfilled", what does that mean?
If your order is status is shown as unfulfilled this simply means your order has not yet been dispatched, but once payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.
2. How do I track my order?
All of our parcels are shipped with International post.For international orders your parcel will be handed over to your local postal company for delivery.
1. You will receive your tracking number by email 2 days after your order has been dispatched.
2. Go to click here and enter your tracking number and press the track button. You will then see the progress of the parcel. All international parcels can be tracked through your local postal companies website once they have reached your country.
3. What if I made a mistake in my shipping address?
If you have made a mistake in your shipping address please contact us within 3 hours of placing your order. You must make the subject line "CHANGE OF ADDRESS" and provide your full name, order number, and CORRECTED shipping address.